Automate Your Passenger Communication

Provide automatic responses to your passenger’s questions whilst pushing them real-time flight notifications – your airport Chatbot.

Free up your resources whilst providing passengers with personalised instant responses.

Our multi-lingual omnichannel solution is reducing the workload for the airports whilst delighting their passengers and enhancing customer services.


More than chatbot functionality
with notifications

Passenger Persona

Every passenger is different – AirChat uses data to firstly understand the passenger profile or persona, and then communicate to the passenger in the most effective and relevant manner.

AirChat uses modern technology; Natural Language Process (NLP), Artificial Intelligence(AI), Machine Learning (ML), Large Language Models (LLM) and Generative AI (GenAI). Uniquely, at our core, we are data-driven. This means the content of the response is based on data, both flight data and passenger data, providing a highly relevant and highly personalised, contextual responses. We can profile passengers or have different passenger persona’s that receive different content.

Multi-Channel Contextual Messaging
Data-Driven Passenger Profiling
Personalised, Relevant Content

60+ Airports Worldwide

Ranging From <2M Passengers To >90M Passengers

Notify and Answer passengers questions in real-time across all channels

Engage in conversational messaging with your passengers

Push airport branded operational messaging across all channels

Data-driven, passenger profiling to communicate effectively, relevantly and contextually

Promote retailers and concessions, enhancing non-aeronautical revenue

Multi-lingual, omnichannel solution

Pre-define your automated Crisis and Disaster communication

Enhance customer service whilst reducing their workload

Reduce travel uncertainty, and enhance passenger communication and experience

User-friendly Interface with data analytics and passenger insights

Retail and Concessions

Engage and inform your passengers about the retail opportunities whilst at your airport direct to their WiFi device. Using our data-driven technology the content is relevant to the passenger, so whether that be a different retail option based on whether they are departing or arriving, the airport terminal, the gate, time of day or even the passengers final destination.

Personalised Retail Offers

Using our data-driven technology we are able to push different offers based on the flight and/or passenger data. No more generic offers, but highly relevant offers to individual passengers.

All departing passengers

Only concourse D passengers

Business destination

Leisure destination

Only Passengers Registered 3+hrs prior

Only Passengers Registered 2+hrs prior

Destination within the EU

Destination outside the EU

Disruption, Crisis and Disaster Communication

Periods of disruption is a busy time for airport personnel and a stressful time for the passenger. During these times passengers want to be kept informed about the latest status. Using our data-driven technology AirChat can not only push automate operational updates as they happen but also ad-hoc communication(s) directly to the passengers that are impacted.

Omnichannel Solution

Communicate to your passengers on a platform and device of their choice. AirChat technology is available on a wide range of platforms including the most popular globally.


Give It A Go

Try it out for yourself at one of our aiport clients, on a platform that suits you. Either scan the QR code or click the link.

Available on request

If you have a platform requirement that isn’t listed let us know, there is a good chance we are working on it!



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