Keflavík Airport has introduced AirChat’s AI-powered WhatsApp solution to deliver hyper-personalised passenger communications and drive non-aeronautical revenue. Complementing its existing Messenger service, the new channel uses real-time flight data and…
Periods of disruption—whether caused by extreme weather, operational challenges, or broader travel uncertainty—consistently reveal a fundamental truth about passenger behaviour: when clarity drops, demand for information rises sharply. Recent events…
Earlier this year, MRO Middle East brought the global aviation maintenance community together in Dubai, welcoming airlines, MRO providers, OEMs, lessors and technology partners from across the region and beyond….
In today’s fast-paced world, airports are more than just transit hubs; they are dynamic spaces where passenger experience plays a crucial role. With the advent of social media and messaging…
Airports can automate passenger communications via social media and messaging channels using AirChat, a persona-based 2-way engagement platform. Through webchat, WhatsApp, Messenger, and various other channels, passengers can ask questions…
The real-time passenger does not want to wait in queues, does not want to crowd under flight information screens, nor wait in lines. Technically they are more savvy than pre-COVID,…
Belfast City Airport’s focus is on providing an airport experience that exceeds the expectations of its customers and this means harnessing the best tools to deliver the best customer service….
During the COVID-19 pandemic we have been focused on supporting our current customer base in terms of responding to ‘machine learn’ new questions from passengers. Our initial learning and change…
Passenger communication is key in times of uncertainty…. Times of crisis and disruption increase the passenger’s questions and reliance on being informed. Whether it is a storm lasting a few…
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