The real-time passenger does not want to wait in queues, does not want to crowd under flight information screens, nor wait in lines. Technically they are more savvy than pre-COVID,…
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Belfast City Airport’s focus is on providing an airport experience that exceeds the expectations of its customers and this means harnessing the best tools to deliver the best customer service….
During the COVID-19 pandemic we have been focused on supporting our current customer base in terms of responding to ‘machine learn’ new questions from passengers. Our initial learning and change…
Passenger communication is key in times of uncertainty…. Times of crisis and disruption increase the passenger’s questions and reliance on being informed. Whether it is a storm lasting a few…
Our Rebranding Story... Welcome to our new website! As you may have noticed we have decided to rebrand our software from 'BizTweet' to 'AirChat'. This has been a very exciting...
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Your airport website redesign is a time and budget consuming process. The airport website is not only a crucial component of your overall marketing plan, but also a great opportunity to add something more – a new level of interaction with your passengers. In this blog we highlight 3 important tips for getting the most from your website redesign.
August 2018 was a phenomenal month for BizTweet. We were responsible for 43.52% of ALL airport communication via Twitter worldwide. When you account for all the platforms we service—namely Twitter, Facebook and WeChat—we are now tracking and sending over 2M messages in 41 different languages per annum. With new airport clients on-boarding in many regions this figure is expected to rise exponentially.
Meeting the rising expectations of passengers has been a hot topic on the BizTweet blog—and in the aeronautical industry as a whole—in recent months. In this blog we are looking…
Passengers expect excellence from the airports they visit today but meeting these high expectations provides constant challenges. Failure to meet the challenges will result in bad reviews, but rising to meet and exceed them provides opportunity to deliver customer excellence. He we look at five airport challenges and how you can overcome them.
Passenger expectations at airports are constantly evolving. It’s no longer enough to simply be “good”. Airports today need to focus on delivering excellence as standard. In this post we take a look at the evolving passenger experience, why passengers expect excellence and what you can do to stay ahead of the trend.
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