Keflavík Airport has introduced AirChat’s AI-powered WhatsApp solution to deliver hyper-personalised passenger communications and drive non-aeronautical revenue. Complementing its existing Messenger service, the new channel uses real-time flight data and…
In today’s fast-paced world, airports are more than just transit hubs; they are dynamic spaces where passenger experience plays a crucial role. With the advent of social media and messaging…
August 2018 was a phenomenal month for BizTweet. We were responsible for 43.52% of ALL airport communication via Twitter worldwide. When you account for all the platforms we service—namely Twitter, Facebook and WeChat—we are now tracking and sending over 2M messages in 41 different languages per annum. With new airport clients on-boarding in many regions this figure is expected to rise exponentially.
Meeting the rising expectations of passengers has been a hot topic on the BizTweet blog—and in the aeronautical industry as a whole—in recent months. In this blog we are looking…
Passengers expect excellence from the airports they visit today but meeting these high expectations provides constant challenges. Failure to meet the challenges will result in bad reviews, but rising to meet and exceed them provides opportunity to deliver customer excellence. He we look at five airport challenges and how you can overcome them.
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