All Posts By

Paul Brugger

[News] BizTweet Now Responsible For 43.52% Of ALL Airport Twitter Communication Worldwide

By BizTweet News, Passenger Experience

August 2018 was a phenomenal month for BizTweet. We were responsible for 43.52% of ALL airport communication via Twitter worldwide. When you account for all the platforms we service—namely Twitter, Facebook and WeChat—we are now tracking and sending over 2M messages in 41 different languages per annum. With new airport clients on-boarding in many regions this figure is expected to rise exponentially.

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Rising Trends In Passenger Demand That Airports Need To Meet

By Airport Marketing & Sales, Industry Insights

Is your airport meeting ever-increasing passenger demand? Every year technology leaps forward and service standards increase. This causes passengers to expect more and more from the airports they visit. Airports need to adapt and meet the demands in order to increase passenger satisfaction and keep passengers flowing through their terminals. Here are 5 rising trends in passenger demand that airports should meet, and some ideas on how to meet them.

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BizTweet Partners with ACI to Sponsor ASQ Customer Excellence Global Summit

By BizTweet News

BizTweet has partnered with ACI to sponsor it’s first ever inaugural ASQ Customer Excellence Global Summit. The key theme of the event, Delivering the Best Experience, mirrors BizTweet’s core values, helping airports to improve customer experience and in turn, customer satisfaction.

Read on to find out more about this exciting partnership and the inaugural ASQ Customer Excellence Global Summit.

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