The real-time passenger does not want to wait in queues, does not want to crowd under flight information screens, nor wait in lines.
Technically they are more savvy than pre-COVID, the real-time passenger wants real-time personalised information about their airport and flight directly to their device. They want to be told when their security appointment is ready, when boarding starts etc., they don’t want to wait at the line/gate for it to start.
How do I know this. Our technology AirChat.AI is seeing unprecedented levels of automated passenger interaction, multiples of pre-pandemic levels despite operational volumes (flights) being lower. These are not generic messages but specific to them, highly personalised messages based on the passengers persona and delivered by the social/messaging platform of the passengers choice.