Airports can automate passenger communications via social media and messaging channels using AirChat, a persona-based 2-way engagement platform. Through webchat, WhatsApp, Messenger, and various other channels, passengers can ask questions…
The real-time passenger does not want to wait in queues, does not want to crowd under flight information screens, nor wait in lines. Technically they are more savvy than pre-COVID,…
During the COVID-19 pandemic we have been focused on supporting our current customer base in terms of responding to ‘machine learn’ new questions from passengers. Our initial learning and change…
Passenger communication is key in times of uncertainty…. Times of crisis and disruption increase the passenger’s questions and reliance on being informed. Whether it is a storm lasting a few…
EASIER ACCESS TO FLIGHT INFORMATION Isavia’s new website has been launched You can now access information on flights and services at Keflavík Airport through Twitter and Facebook Messenger 11 million…
It’s a question we often get asked so we wanted to explain some of the differences. NLP is clever, impressive even, there is no question but we believe there are…
Isavia, the national airport and air navigation service provider in Iceland, had teamed up with Cork based technology company, TIC, to use the new information service known as BizTweet, to…
4 February, 2018, Abu Dhabi, United Arab Emirates: Twitter users travelling to and from Abu Dhabi International Airport can now receive real time flight updates to their Twitter and Facebook…
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