BizTweet to integrate with leading social media messaging app

By 19th July 2016 March 5th, 2020 Blog

LCY website

BizTweet, one of the leading social decision software providers, has announced it will expand its innovative Twitter tool to leading social platform, Facebook as of today.

Rolling out at London City Airport on 19th July, it will be the world’s first airport to use the BizTweet technology to communicate to passengers via Facebook Messenger. The Airport (@LCYFlightInfo) is the global leader for passenger communication via Twitter, serving thousands of customers with real-time personalised flight information every month. And thanks to the new integration, it will be able to expand its offering tenfold.

Speaking about BizTweet’s market-leading innovation, Paul Brugger, Founder and C.E.O. of TIC, said, “Consumers demand much more from businesses than they ever have before. No longer do SMS messages or emails suffice, they want information on the go, there and then. And the BizTweet platform has successfully plugged the gap between generic information and physically speaking to a person. By combining two of the leading social media platforms, the BizTweet software will be able to reach more people than ever before.”

BizTweet’s intelligent software uses both flight and individual social data to decide on the content of the communication. Messages can be tailored based on data such as gender and age, making it simple for airports to automate their passenger communications and tone of voice. By providing the service on multiple social media platforms, it will give real added value and ensure that everyone can reap the benefits of the intelligent service.

Passengers ready to jet off from the Airport can register for the service by visiting the London City Airport website: and finding their flight. From there they can click on the Twitter or Facebook Messenger icon. Alternatively, on the day of departure, they can send their tweet or messenger their flight number to the Airport’s Twitter or Facebook accounts: or Once registered, they will receive real-time flight information direct to their device.

To find out more about TIC and BizTweet, visit:

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TIC is an innovative technology company based in Cork, Ireland. Serving customers across four continents, it designs bespoke and user friendly software solutions that businesses can use and adapt to communicate more efficiently with their customers. BizTweet is TIC’s flagship product, and has won numerous business awards since its inception in 2011. The innovative software provides corporations with the ability to segment their customer base depending on their customer’s data and send pre-configured Tweets which are sent in real-time. Helping businesses to overcome the problems of impersonalised or time-sensitive social media replies and responses, BizTweet helps businesses to stand out from their competitors, easily and effectively.