
The real-time passenger does not want to wait in queues, does not want to crowd under flight information screens, nor wait in lines. Technically they are more savvy than pre-COVID,…

The real-time passenger does not want to wait in queues, does not want to crowd under flight information screens, nor wait in lines. Technically they are more savvy than pre-COVID,…

Belfast City Airport’s focus is on providing an airport experience that exceeds the expectations of its customers and this means harnessing the best tools to deliver the best customer service….
Airports provide operational flight information through a number of different methods. The most obvious source is the traditional Flight Information Display System (FIDS), but legacy platforms like SMS and email,…
Enhancing Passenger Experience: The Power of Social Media and Messaging Channels at AIrports using AIrchat 20th February 2024
AirChat combines NLP and ChatGPT to give airports and passengers the benefit of both technologies. 29th June 2023
Enhancing the passenger experience at George Best Belfast City Airport with real-time flight information updates within apps like WhatsApp, Twitter and Facebook Messenger. 24th October 2022
The era of the real-time passenger 30th August 2022
Belfast City Airport partner with AirChat due to the value, industry knowledge, and omnichannel communication. 26th April 2021
AirChat is a social decisioning software that allows Airports to send real-time, automated messages to their passengers using the most popular social and messaging platforms.
Phone: +353 (0)21 234 8330
HQ: The Rubicon, Cork Institute of Technology, Cork, Ireland.
Australia: Melbourne, Victoria.
© 2025 AirChat, flight notifications and chatbot software. AirChat is the proprietary property of TIC: https://www.tic.ie
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