Airports provide operational flight information through a number of different methods. The most obvious source is the traditional Flight Information Display System (FIDS), but legacy platforms like SMS and email,…
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I was recently on a Trade Mission to the Gulf region, as part of the trip we visited major airlines and airport hubs in the region. On my return home…
Each month an airport industry report (www.twittairport.com) releases analysis about the known airports accounts (757 accounts). The accounts cover a lot of reach to more than 4.6 million followers, 735…
London City Airport implemented BizTweet on the 19th July 2015. Since that date, in less than twelve weeks, they have sent over 10,000 tweets. The volume itself isn’t too important,…
London City Airport is enabling passenger to receive automated flight updates using BizTweet. To use the service, passengers tweet their flight number to @LCYflightinfo on departure day and receive real-time…
Providing timely and relevant updates to passengers is a sure-fire way to help them keep on top of their travel plans and relieve stress during the day of travel, and…
London City Airport has launched a new service that allows passengers to opt in to receive automated flight updates directly to their mobile device via Twitter. Passengers can now Tweet…
Corporations like airlines and airports have a variety of methods to communicate with customers, one of the fast growing channels is Twitter. Currently, corporations manually craft replies to customers or…
Our tech start-up of the week and the first one to watch for 2015 is BizTweet, a company that helps businesses communicate with customers in real-time via Twitter. BizTweet is…
Getting engaged… Building a social media following, developing appropriate content and engaging with followers all takes work and expertise. While some airports have dedicated initiatives to build on these platforms,…
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