In today’s fast-paced world, airports are more than just transit hubs; they are dynamic spaces where passenger experience plays a crucial role. With the advent of social media and messaging…
Read More
Airports can automate passenger communications via social media and messaging channels using AirChat, a persona-based 2-way engagement platform. Through webchat, WhatsApp, Messenger, and various other channels, passengers can ask questions…
George Best Belfast City Airport wanted to provide a smoother and more pleasurable airport experience by delivering relevant information directly to passengers, at any time of day, via their preferred...
Read More
The real-time passenger does not want to wait in queues, does not want to crowd under flight information screens, nor wait in lines. Technically they are more savvy than pre-COVID,…
During the COVID-19 pandemic we have been focused on supporting our current customer base in terms of responding to ‘machine learn’ new questions from passengers. Our initial learning and change…
Passenger communication is key in times of uncertainty…. Times of crisis and disruption increase the passenger’s questions and reliance on being informed. Whether it is a storm lasting a few…
Our Rebranding Story... Welcome to our new website! As you may have noticed we have decided to rebrand our software from 'BizTweet' to 'AirChat'. This has been a very exciting...
Read More
EASIER ACCESS TO FLIGHT INFORMATION Isavia’s new website has been launched You can now access information on flights and services at Keflavík Airport through Twitter and Facebook Messenger 11 million…
It’s a question we often get asked so we wanted to explain some of the differences. NLP is clever, impressive even, there is no question but we believe there are…
Isavia, the national airport and air navigation service provider in Iceland, had teamed up with Cork based technology company, TIC, to use the new information service known as BizTweet, to…
Recent Comments